Terms of
Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of acuteseoai.com (the “Site”) and all products and services offered by Acute SEO, LLC, doing business as Acute SEO AI (“Company,” “we,” “us,” or “our”), including the Conversion System (AI Chatbot + AI Contact Form) and AI Accessibility (collectively, the “Services”).

You accept these Terms by any of the following actions: (a) checking the “I agree” box on an invoice or onboarding form that references these Terms; (b) completing payment through a Stripe checkout link sent by the Company; (c) activating a license key issued by the Company; or (d) continuing to use the Site or Services after being presented with these Terms. Your first affirmative acceptance binds you, and each subsequent use of the Services confirms your continued acceptance of the then-current version of these Terms.

If you do not agree to these Terms, do not use the Site or Services. These Terms apply to all visitors, users, clients, and anyone who accesses or uses the Site or Services.

2. Description of Services

Acute SEO AI is a software-as-a-service platform organized around three product lanes — Traffic, Conversion, and Compliance. These Terms govern the two SaaS lanes. Traffic (SEO retainer services offered through our affiliated agency at acuteseo.com) is covered under a separate SEO Service Agreement where applicable.

Conversion System (AI Chatbot + AI Contact Form), offered under our Conversion Plans. A multi-tenant SaaS product delivering embeddable AI-powered lead capture tools custom-trained on your business. The AI Chatbot and AI Contact Form are bundled as a single product and are not sold separately. Includes a client dashboard, branded lead notifications, optional Twilio SMS alerts, CRM webhook integration, multi-layer spam protection, and attribution tracking. Sold in four tiers: Starter, Growth, Professional, and Enterprise.

AI Accessibility (ADA Website Compliance), offered under our Compliance Plans. A licensed WordPress plugin providing WCAG 2.1 AA scanning, server-side auto-remediation, and legal compliance documentation (compliance reports, VPATs, certificates on the Professional tier and above; expert developer manual remediation on the Enterprise tier). License use is additionally governed by the Software License Agreement. Sold in three tiers: Essential, Compliance Professional, and Compliance Enterprise.

Services may be updated, modified, or discontinued at our discretion. We will provide reasonable notice of material changes that affect active subscriptions.

3. Account Registration and Client Access

Certain Services require a client account. When you create an account or are provided login credentials, you agree to:

• Provide accurate and complete information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts that violate these terms or that we reasonably believe have been compromised.

4. Payment Terms

Paid Services are billed on a recurring monthly or annual subscription basis at the rates published on acuteseoai.com/pricing at the time of sign-up. By subscribing, you authorize us to charge your payment method at the agreed-upon intervals.

• All fees are due in U.S. dollars unless otherwise specified.
• Setup and configuration are included at no additional charge on all plans.
• Monthly and annual subscription fees are non-refundable for the current billing period. Annual subscriptions are not refunded for unearned portions if canceled mid-term, but you retain access through the end of the prepaid term.
• If payment fails or becomes overdue for more than 15 days, we may suspend Services until the balance is resolved.
• Late payments may incur a fee of 1.5% per month on the outstanding balance.
• Either party may cancel for convenience with 30 days’ written notice. Cancellation stops future billing at the end of the current billing period; it does not trigger a refund of fees already paid or prepaid.

Pricing may change with at least 30 days’ notice before your next billing cycle.

5. Acceptable Use

You agree not to use our Site or Services to:

• Violate any applicable law, regulation, or third-party rights
• Transmit spam, malware, or harmful code
• Attempt to gain unauthorized access to our systems, servers, or other users’ data
• Reverse engineer, decompile, or attempt to extract the source code of any Service
• Use the Services to build a competing product or service
• Scrape, crawl, or harvest data from our Site without written permission
• Misrepresent your identity or affiliation

We reserve the right to suspend or terminate access for any user who violates these terms.

6. AI-Generated Content

Certain Services produce content using artificial intelligence, including blog posts, chatbot responses, and structured data. You acknowledge and agree that:

• AI-generated content should be reviewed by a human before publication or reliance.
• We do not guarantee the accuracy, completeness, or fitness for any particular purpose of AI-generated content.
• You are solely responsible for reviewing, editing, and publishing any content generated by our Services.
• AI-generated content may occasionally contain errors, outdated information, or inaccuracies.
• We do not guarantee specific SEO rankings, traffic increases, or business outcomes from generated content.

7. Intellectual Property and Data Ownership

All software, plugin code, AI prompts and prompt-engineering methodology, platform architecture, design, branding, documentation, and related materials comprising the Site and Services are the exclusive property of Acute SEO, LLC and are protected by U.S. copyright, trademark, and intellectual property laws. Your license to use the Services is limited to the term of your subscription and terminates upon cancellation, at which point embed codes, license keys, and dashboard access are deactivated.

You own your data. All lead data, conversation transcripts, and structured data captured through the Conversion System on your behalf belong to you. We host this data on our infrastructure as part of the Services and grant you a perpetual, irrevocable right to export it at any time in CSV format or via webhook.

We own the platform. Content you create or publish using the Services (leads you convert into clients, blog posts generated, etc.) belongs to you. The tools, software, and underlying technology used to create that content remain our property. You may not reproduce, distribute, modify, or create derivative works from our software or proprietary materials without written consent.

8. Third-Party Subprocessors

The Services rely on the following third-party subprocessors to deliver contracted functionality:

• Anthropic — primary AI inference for chatbot responses, lead summaries, and translation (via Claude models).
• OpenAI — fallback AI inference when Anthropic is unavailable.
• Elastic Email — transactional email delivery for lead notifications, welcome emails, invoice emails, and password resets.
• Twilio — SMS delivery for owner-side lead notifications, if enabled by the client.
• Stripe — payment processing for subscription billing. Stripe is PCI-DSS compliant and stores card data on our behalf; we do not store card data directly.
• WordPress & hosting infrastructure — for plugin delivery and Site operation.

Each subprocessor is bound by its own privacy policy and processes data solely to deliver the contracted Services. We do not sell, rent, or share your data with any third party for marketing purposes. We are not responsible for the availability, performance, or policies of third-party services beyond the commercially reasonable diligence we apply when selecting subprocessors.

9. Data and Privacy

Your use of our Site and Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using our Services, you consent to the data practices described in that policy.

10. Service Availability and No Guarantees

We target high availability for all Services but do not guarantee specific uptime percentages. Planned maintenance, third-party outages (including AI provider, hosting, and payment processor outages), and force majeure events may result in temporary unavailability. We will use commercially reasonable efforts to restore service promptly and to notify you of material incidents affecting your deployment.

We make no guarantee of specific lead volume, conversion rate, AI output quality, or accessibility score improvement. You acknowledge that AI-generated output is probabilistic by nature and that automated accessibility scanning is one component of broader compliance responsibility, not a substitute for legal advice. The AI Accessibility product is a compliance tool, not legal advice. You should consult qualified legal counsel regarding your accessibility obligations and any ADA-related matters.

11. Limitation of Liability

To the fullest extent permitted by law, Acute SEO, LLC and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, profits, data, business opportunities, or goodwill, arising from:

• Your use of or inability to use our Site or Services
• Any errors, inaccuracies, or interruptions in our Services
• Unauthorized access to or alteration of your data
• Any third-party conduct or content

Our total aggregate liability for any claim arising under these terms shall not exceed the total amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Acute SEO, LLC, its owners, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising from your use of the Site or Services, your violation of these terms, or your violation of any rights of a third party.

13. Termination

Either party may terminate the service relationship with 30 days’ written notice, unless otherwise specified in your service agreement.

We may immediately suspend or terminate your access if you materially breach these terms. Upon termination:

• Your access to the Services will be deactivated.
• Existing published content on your website will not be affected or deleted.
• You remain responsible for any outstanding fees.
• Sections regarding intellectual property, limitation of liability, and indemnification survive termination.

14. Disclaimer of Warranties

Our Site and Services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

15. Governing Law and Disputes

These terms are governed by the laws of the State of Nevada without regard to conflict of law provisions. Any disputes arising from these terms or your use of the Services shall be resolved in the state or federal courts located in Washoe County, Nevada. You consent to the personal jurisdiction of such courts.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will increment the version number at the top of this page and update the effective date. Material changes (changes that affect your rights, obligations, pricing, or the scope of Services) will be communicated with at least 30 days’ notice via email to the address on file and a notice on the Site, and we may require you to re-accept the updated Terms before continuing to use the Services. Non-material changes (typo fixes, formatting improvements, clarifications that do not change substantive rights or obligations) take effect immediately upon posting.

Your continued use of the Site or Services after the effective date of any changes constitutes acceptance of the updated Terms. A dated archive of prior versions is available upon request at ai@acuteseo.com.

17. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms of Service, together with the Privacy Policy and, where applicable (for AI Accessibility licensees), the Software License Agreement, constitute the entire agreement between you and Acute SEO, LLC regarding your use of the Site and Services. For Enterprise clients or partner relationships that execute a separate written agreement, that agreement controls where it conflicts with these Terms.